3/28/2024 0 Comments Pin drop speechAnd for customers already operating on Google Cloud, getting started with Pindrop can be done directly within their cloud environment, now that the company is making its solutions available on Google Cloud Marketplace. Not only does this give Pindrop the ability to deliver secure voice interactions with low-latency, it also aligns with its mission to enable customer choice when selecting and implementing security technology. More specifically, the partnership will help Pindrop scale its own businesses, and meet ever-growing customer needs in several ways.įirst, Pindrop is bringing its SaaS platform to Google Cloud, enabling customers to deploy it at global scale, on secure, sustainable, and highly performant cloud infrastructure. The new partnership will enable Pindrop’s teams to accelerate their development of new capabilities to address an ever-shifting landscape - like detecting deep fakes and robocalls, helping banks authenticate transactions, providing retailers with AI-powered call center support, and helping IoT makers optimize for security, speed and simplicity. To address this, Pindrop is bringing its products and technology to Google Cloud in order to scale and develop new capabilities that will help enable the next wave of voice-first interfaces and call centers. In fact, research shows that fraudsters are able to accurately answer knowledge-based authentication questions 92% of the time, as opposed to only 46% for actual customers. Now, with frictionless voice-driven customer experiences at an all-time high, cybersecurity is more critical than ever. As that demand has grown, safeguarding these voice interactions from fraud or authentication loops continues to be a unique challenge. Demand for Pindrop’s technology has grown considerably over the past decade, as more organizations and people adopt voice as an interface for customer service, transactions, entertainment and more. It was a memorable night, that’s for sure.If you’ve ever used only your voice to authenticate a payment, place an order, or check an account over the phone, there is a good chance that Pindrop’s technology made it possible.įounded in Atlanta in 2011, Pindrop provides software and technology that uses machine learning, voice recognition, and behavioral analytics to help detect and prevent fraud in voice channels like AI-powered call centers and solve the long standing identity problem commonly encountered in customer care and contact center experiences. Well, there’s “change” for you! When McCain came on screen to give his concession speech, you could hear a pin drop. “It’s like Woodstock,” said Mike, “except instead of drugs, people are using electronic devices!” Kids were texting, calling their friends, and constantly checking their iPhones for updates. They didn’t want all the pageantry to make them forget how important this day was. The women were spunky - they were having fun, calling friends on their cell phones and all that, but at the same time they were pretty serious. Two older African-American women were standing next to us they were with a friend in a wheelchair. We moved there, which meant Mike could see the stage. I used that lovely facility once, and when I came out an official approached us and said, “you know, you can stand over there if you want.” He pointed to a wide wooden ramp were people in wheelchairs were sitting. In keeping with that theme, we staked out a spot near an oversized handicapped porta-potty once we made it into Grant Park. There was a heavy police presence, especially on horses - more than once Mike had to route me around a big pile of dung! I brought my white cane to the party instead, and Mike was my “sighted guide” as we waited and waited and waited to get in the park. We only live four blocks away from Grant Park, so I knew we could get home to her quickly if necessary. I left my Seeing Eye dog home that night - I thought the crowds might be too much. So today I’m writing this quick post to let you know - we were represented, too! Since then I’ve read many accounts of the well-behaved crowd at Grant Park that night - “all shapes, sizes, colors, and ages.” So far, though, I haven’t read any mention of people with autism or other disabilities being there. We were there when the president-elect gave his acceptance speech. We were there: Obama’s acceptance speech in Chicago last weekĪ week ago today I was emailing all my friends to give them the big news: my husband Mike and I had been lucky enough to snag tickets to the Obama victory party in Chicago’s Grant Park.
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